How to Cancel Ashley Madison (UK) Subscription, Auto-Renew & Account Deletion
Want to stop charges or remove your profile? Here’s a clear guide to (1) cancel any recurring subscription/auto-renew, and (2) deactivate or delete your Ashley Madison account.
1) First, confirm who bills you
If you purchased via Apple App Store or Google Play, you must cancel in your phone’s subscriptions settings (see steps below).
If you paid directly on AshleyMadison.com, manage recurring payments in your account or contact Customer Service via the site’s Virtual Assistant.
2) Stop auto-renew / recurring charges
A) If you’re billed by Ashley Madison (website)
Log in on the web and review Billing/Payments to manage or cancel any recurring plan. If you can’t find a cancel toggle, use the Virtual Assistant to request cancellation and confirmation.
B) If you’re billed via Apple (iPhone/iPad)
Settings → [your name] → Subscriptions → Ashley Madison → Cancel Subscription.
Access continues until the current period ends.
C) If you’re billed via Google Play (Android)
Play Store → Profile → Payments & subscriptions → Subscriptions → Ashley Madison → Cancel.
Access continues until the current period ends.
Note: Deleting your account doesn’t cancel third-party (Apple/Google) subscriptions—you must cancel in the relevant store. Ashley Madison’s refund hub also explains Apple/Google refunds.
3) Deactivate vs Delete your account
Deactivate (temporary): Hides your profile and pauses activity. You can ask to reactivate later (e.g., within 12 months) via Customer Service.
Delete (permanent): Removes your profile/data and can’t be undone. To delete, go to Account/Settings → Delete Account and follow the prompts (web/app). If you don’t see the option, contact support.
Call customer service on 866-742-2218
4) Refunds & key policies (quick facts)
No refunds for unused subscription time as standard; see T&Cs for any exceptions and local rights.
The Refunds hub covers policies including the Credit-Back Promise and how to request Apple/Google refunds.
5) Quick checklist
I identified my billing source (Ashley Madison vs Apple/Google).
I cancelled auto-renew in the right place.
I chose Deactivate (temporary) or Delete (permanent).
I reviewed refund terms and kept my confirmation.
Disclaimer
The guidance on this page is provided by Plouta for general information only. We are not affiliated with or endorsed by above listed business (or any other brand named here). Subscription terms, prices, refund policies, and cancellation routes can change at any time—especially if you signed up through a third party (e.g., Apple, Google Play, Amazon, Sky). Always verify the latest instructions in your account or with the provider directly before taking action.
Nothing on this page constitutes legal, financial, or consumer-rights advice. You’re responsible for any decisions you make and for any charges that may apply (including early-termination fees or non-refundable periods). Refunds and access periods are controlled by the provider and may depend on your billing cycle, plan type, location, and applicable law.
Plouta does not cancel services on your behalf. Do not share service passwords or one-time codes with anyone. All names, logos, and trademarks belong to their respective owners and are used here for identification only.
If you spot an error or a broken step, please contact us at marketing@plouta.com so we can review and update this guide.
Last updated: 27 August 2025
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