How to Cancel Sky TV in the UK: Sky Q/+, Sky Glass & Sky Stream

Entertainment
Written By Plouta Editorial Team

Here’s the no-nonsense path to cancel your Sky TV—what to expect on notice periods, minimum terms, cooling-off rights, and returning equipment.

1) Check your product & contract

  • Sky Q / Sky+ (satellite) or Sky Stream / Sky Glass (streaming)? Your contract type determines how and when cancellation takes effect. Sky requires at least 31 days’ notice to end TV services, and your cancellation can’t take effect before your minimum term finishes.

  • If you cancel before your minimum term ends, Early Termination Charges (ETCs) may apply. Review Sky’s official ETC guidance and examples.

  • Streaming contracts (Glass/Stream): Customers choose either a 31-day rolling option or an 18–24-month minimum term (depending on the deal). Rolling plans can be ended with 31 days’ notice; fixed-term deals follow the contract end.

2) Your cooling-off rights (new orders only)

If you’re within the cooling-off period for a new Sky TV order (e.g., first 14 days from activation/delivery), you can cancel under Sky’s cooling-off process detailed on the Help page for your product (Sky+/Q, Glass, or Stream).

3) How to cancel Sky TV (steps)

  1. Sign in to My Sky and go to the cancellation section for TV (“Cancel Sky TV”).

  2. Follow the on-screen route to request cancellation (Sky may direct you to secure messaging/phone to verify and set your end date). You’ll be told if any ETCs apply.

  3. Note your final service date (usually 31 days from when Sky accepts your request, or later if you’re still in minimum term). Keep the confirmation.

  4. Ending all Sky services at the same time? Sky’s ETC page shows how synchronized end dates work across TV/Broadband/Talk.

To cancel over the phone, call: 03442 414141

Email mysky@sky.uk and ask them to cancel your account.

4) Return any loaned equipment

If Sky asks you to return equipment (e.g., Sky Q box, Sky Stream puck, hubs), use the official return or recycle process to avoid unreturned-equipment charges. Keep proof of postage/tracking.

5) Quick checklist

  • I’ve confirmed my product (Q/+ vs Glass/Stream) and minimum term.

  • I’ve submitted cancellation via My Sky → Cancel Sky TV and saved the confirmation.

  • I understand the 31-day notice rule and any ETCs.

  • I’ve returned any loaned kit using Sky’s official process.

Plouta tip

Use Plouta to spot TV and streaming charges, set renewal reminders, and track spending payday-to-payday—so you only pay for what you use.

Sky TV may show up on your statement as:

  • SKY SUBSCRIBERS SE

  • SKY, SUBSCRIPTION, LONDON GB

  • Sky UK Limited

  • SKY TV LIVINGSTON GBR

  • SKY TV FIRST PAYMENT

  • SKY TV

  • SKY TV SKY TV

  • Sky Store

Disclaimer

The guidance on this page is provided by Plouta for general information only. We are not affiliated with or endorsed by above listed business (or any other brand named here). Subscription terms, prices, refund policies, and cancellation routes can change at any time—especially if you signed up through a third party (e.g., Apple, Google Play, Amazon, Sky). Always verify the latest instructions in your account or with the provider directly before taking action.

Nothing on this page constitutes legal, financial, or consumer-rights advice. You’re responsible for any decisions you make and for any charges that may apply (including early-termination fees or non-refundable periods). Refunds and access periods are controlled by the provider and may depend on your billing cycle, plan type, location, and applicable law.

Plouta does not cancel services on your behalf. Do not share service passwords or one-time codes with anyone. All names, logos, and trademarks belong to their respective owners and are used here for identification only.

If you spot an error or a broken step, please contact us at marketing@plouta.com so we can review and update this guide.
Last updated: 29 August 2025

Whether you want to cancel your SKY TV subscription stop payments, or cancel a plan, Plouta makes it simple. You can easily browse our How to cancel a subscription directory for pages on how to cancel other popular subscription services.

Plouta is a UK financial-wellness app that securely helps you spot paid subscriptions and fees, set payday-to-payday budgets, and categorise spending so you can find quick savings and improve your financial health.

Take control of your money. Join Plouta to save more and spend less with an all-in-one money hub built for the UK.

Plouta Editorial Team
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